Please read these Terms & Conditions carefully before using the w500 app platform. By accessing or using our services, you agree to be bound by the terms set out in this document. These terms govern your use of w500 app in the Philippines.
A plain-language summary of the most important points — the full legal text follows below
You must be at least 21 years of age to register and use w500 app. This is a strict requirement under PAGCOR regulations applicable in the Philippines. Age verification is required before any withdrawal is processed.
Each player is permitted to hold only one active account on w500 app. Duplicate accounts are strictly prohibited and may result in the suspension of all associated accounts and forfeiture of any balances held therein.
All bonuses, free spins, and promotional offers are subject to wagering requirements and specific terms. Bonuses cannot be withdrawn until the applicable wagering requirements have been fully met. Abuse of bonus offers may result in account suspension.
Deposits are processed instantly via GCash, PayMaya, BPI, BDO, and Metrobank. Withdrawals are processed to the same payment method used for the deposit. KYC verification must be completed before your first withdrawal is approved.
Fraud, collusion, use of automated software, money laundering, and any form of cheating are strictly prohibited. w500 app reserves the right to immediately suspend accounts and report suspicious activity to the relevant Philippine authorities.
w500 app provides deposit limits, session reminders, and self-exclusion tools to support responsible gaming. Players experiencing gambling-related harm are encouraged to use these tools and to visit our Responsible Gaming page.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and w500 app ("we," "us," "our," or "the Platform"), governing your access to and use of the w500 app website, mobile platform, and all associated gaming services available at https://w500-app.com.
By registering an account, accessing the platform, making a deposit, or participating in any game or promotion offered by w500 app, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
Important: If you do not agree with any part of these Terms, you must immediately cease using the w500 app platform and close your account. Continued use of the platform constitutes your ongoing acceptance of these Terms as amended from time to time.
These Terms are written in English and shall be interpreted in accordance with the laws of the Republic of the Philippines. In the event of any conflict between a translated version and the English version, the English version shall prevail.
To register and use w500 app, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the platform:
Age Verification: w500 app reserves the right to request documentary proof of age at any time. Accounts where age cannot be verified to our satisfaction will be suspended, and any winnings accrued during the period of unverified use may be forfeited.
w500 app reserves the right to decline registration or to close any account where eligibility requirements are not met, without prior notice and without liability to the affected user.
To access the full range of services offered by w500 app, you must create a player account. The following conditions apply to account registration and maintenance:
Players are responsible for all activity that occurs under their account. If you suspect that your account has been accessed without your authorization, you must notify w500 app support immediately.
All financial transactions on w500 app are conducted in Philippine Peso (PHP / ₱). The following terms govern deposits and withdrawals:
4.1 Deposits. Deposits may be made using the following payment methods: GCash, PayMaya, BPI Online, BDO Online Banking, and Metrobank Online. Deposits are generally credited to your account instantly or within a few minutes of confirmation. w500 app does not charge fees on deposits, though your payment provider may apply their own transaction fees. The minimum deposit amount is ₱50 unless otherwise stated in a specific promotion.
4.2 Withdrawals. Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to KYC verification being complete. The minimum withdrawal amount is ₱100. Withdrawal requests submitted before the applicable cut-off time are typically processed within five (5) minutes for GCash and PayMaya, and within one (1) to three (3) banking days for bank transfers. w500 app reserves the right to request additional verification documents before processing any withdrawal.
4.3 Wagering Requirements. Funds credited as bonuses are subject to wagering requirements as specified in the applicable promotion terms. Real-money deposits that have not yet met any applicable wagering requirements may be subject to withdrawal restrictions. Players are advised to review the bonus terms applicable to any promotion before opting in.
Anti-Money Laundering: In compliance with Philippine anti-money laundering laws, w500 app may be required to report certain transactions to the Anti-Money Laundering Council (AMLC). Players must not use w500 app for any money laundering or financial crime purpose. Suspicious transactions will be reported to the relevant authorities.
4.4 Dormant Accounts. An account that has had no login activity for a period of twelve (12) consecutive months will be classified as dormant. w500 app reserves the right to apply an administrative fee of ₱50 per month to dormant accounts after providing prior written notice to the registered email address. Players may reactivate a dormant account by logging in and completing any required re-verification.
w500 app offers various bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the following general terms, in addition to any specific terms communicated at the time the offer is made:
All games available on w500 app — including slots, live casino, bingo, fishing games, and sports betting — are governed by their individual game rules, which are accessible within each game interface. By participating in any game, you agree to be bound by the applicable game rules.
6.1 RNG Certification. All non-live games on w500 app use certified Random Number Generator (RNG) technology. Our RNG systems are independently tested and certified to ensure that game outcomes are genuinely random and not influenced by any external factor, including the size of a player's bet or the outcome of previous rounds.
6.2 Live Casino. Live casino games are conducted by human dealers in real time via video stream. Game outcomes in live casino are determined by physical means (cards, roulette wheels, dice) and are not subject to RNG. Live casino games are subject to the rules of the specific game variant being played.
6.3 Malfunctions. In the event of a technical malfunction, game error, or communication failure that affects the outcome of a game, w500 app reserves the right to void the affected round and refund the applicable stake to the player's account. Winnings generated as a result of a malfunction or error are not valid and will not be paid out.
Fair Play Commitment: w500 app is committed to providing a fair gaming environment for all players. If you believe that a game outcome was incorrect or that you have been treated unfairly, please contact our support team within 72 hours of the relevant event.
The following activities are strictly prohibited on w500 app. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to the relevant Philippine law enforcement or regulatory authorities:
All content on the w500 app platform — including but not limited to the website design, logos, graphics, text, software, game content, and promotional materials — is the property of w500 app or its licensors and is protected by applicable intellectual property laws in the Philippines and internationally.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the w500 app platform for personal, non-commercial gaming purposes only. This license does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the platform without the prior written consent of w500 app.
Any unauthorized use of w500 app's intellectual property may result in legal action. If you believe that any content on the platform infringes your intellectual property rights, please contact us at the details provided in Section 15.
w500 app collects, processes, and stores personal data in accordance with our Privacy Policy and the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). By using the platform, you consent to the collection and processing of your personal data as described in our Privacy Policy.
We collect personal data for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and the improvement of our services. We do not sell your personal data to third parties. We may share your data with our licensed game providers, payment processors, and regulatory authorities where required by law or necessary for the provision of our services.
For full details on how we collect, use, store, and protect your personal data, and for information on your rights under the Data Privacy Act, please refer to our Privacy Policy.
To the fullest extent permitted by applicable Philippine law, w500 app shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or interruption of service.
w500 app's total aggregate liability to any player in connection with any claim arising out of or relating to these Terms or the use of the platform shall not exceed the total amount deposited by that player in the thirty (30) days immediately preceding the event giving rise to the claim.
w500 app does not warrant that the platform will be available at all times, free from errors, or free from viruses or other harmful components. We will make reasonable efforts to maintain platform availability but cannot guarantee uninterrupted access.
Gambling Risk: Online gaming involves financial risk. You may lose some or all of the money you deposit. w500 app is not responsible for any financial losses incurred through the use of the platform. Please play responsibly and only wager amounts you can afford to lose.
w500 app is committed to promoting responsible gaming and to minimizing the potential for gambling-related harm among our players. We provide the following responsible gaming tools, which are available to all registered players at no cost:
For more information on responsible gaming tools and support resources, please visit our Responsible Gaming page. w500 app is strictly for players aged 21 and above.
12.1 Termination by You. You may close your w500 app account at any time by contacting our support team. Upon closure, any real-money balance remaining in your account (excluding bonus funds that have not met applicable wagering requirements) will be refunded to your registered payment method, subject to completion of any outstanding KYC verification.
12.2 Termination by w500 app. w500 app reserves the right to suspend or permanently close any player account at any time, with or without prior notice, in the following circumstances:
Where an account is closed due to a breach of these Terms, w500 app reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited in whole or in part.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
Any dispute arising out of or in connection with these Terms that cannot be resolved through our internal complaints procedure shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. Players who are residents of the Philippines agree to submit to the personal jurisdiction of such courts.
w500 app operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). Players who have exhausted our internal complaints procedure may escalate unresolved complaints to PAGCOR in accordance with its published complaints handling procedures.
w500 app reserves the right to amend these Terms at any time. When we make material changes to these Terms, we will notify registered players by email to their registered email address and/or by posting a prominent notice on the platform at least seven (7) days before the changes take effect.
Your continued use of the w500 app platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must stop using the platform and close your account before the effective date of the changes.
The most current version of these Terms will always be available on this page. We recommend that you review these Terms periodically to stay informed of any updates.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, or regarding your use of the w500 app platform, please contact our support team. We are available 24 hours a day, seven days a week, including Philippine public holidays.
Email Support:
[email protected]
We aim to respond to all email enquiries within 24 hours. For urgent matters, please use the live chat feature available on the platform.
For complaints that cannot be resolved through our support team, you may escalate your complaint through our formal complaints procedure. Details of this procedure are available on request from our support team.
Read our related policies to fully understand your rights and responsibilities on w500 app
Understand how w500 app collects, uses, and protects your personal data in compliance with the Philippine Data Privacy Act of 2012. Your privacy matters to us.
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Read Responsible GamingFind quick answers to the most common questions about accounts, deposits, withdrawals, bonuses, and game rules on w500 app. Available in plain, easy-to-understand English.
Visit FAQNow that you know the rules, join thousands of Filipino players enjoying live casino, slots, bingo, and sports betting on w500 app. GCash deposits accepted. Fast withdrawals. 24/7 support. Must be 21+.
w500 app is strictly for players aged 21 and above. Please play responsibly.